General Info & Contact

• Bio-First Stockists

  At this stage, we have several stockists for Bio-First. Head here for the list

• Can I change or cancel my order?

  We will do our very best to accommodate any changes, however we begin packing your order promptly once it's been submitted, so are limited in our ability to make changes. To start that process, email us right away at hello@bio-first.com. We typically respond within 12 hours, during working hours.

• Can I use a promo code on top of another promotion like Free Shipping?

  You can use a promo code along with free shipping when your order total meets our Free Shipping minimum as stated and applies to your shipping location. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate product code.

• Do you have a referral program?

  Yes we do - go here to sign-up

• How do I become a Bio-First Stockist?

  Send us an email on hello@bio-first.com with your business information and we'll take it from there. We're always looking for independent retailes looking for unique and effective natural products for their customers.

• I have a promo code - how can I use it?

  Simply enter your code at checkout! We only accommodate one promo code per order and it cannot be used with subscriptions nor redeemed for cash. Offer is only valid for one delivery address. If you've encountered 2 valid promo codes, please choose the one you want to use. Offers advertised on...

• Unsure which product is right for you?

  Take our Skin Health Solution Finder Quiz, it only takes 10 seconds, and get some help now.

• What are my payment options?

  Bio-First accepts all major credit cards or you can choose to pay through a third party payment gateway like Shop Pay, Afterpay or Paypal. Available payment options will show at checkout. When selecting a third party you will be directed to their site to 'Log In' and review the amount shown befor...

• What can I do if my payment declined?

  Please double check that the payment information you enter is correct. If the issues continues, please contact us at hello@bio-first.com.

• When will my credit card be changed?

  Your credit card will be charged as soon as your order is accepted and processed.

• Where can I get ongoing information about recent and ongoing offers?

  We regularly update or website and you can subscribe to our newsletter to receive this information. Subscribe link