Shipping & Returns

  • Can I get a refund or exchange?

    Our Results Guarantee allows you to make a fully informed decision, completely risk free! đŸ©” “No matter how long you’ve been looking for a solution to happy skin, don’t give up until you’ve tried us” - Dr. Jude ✅ Getting help should be easy & should work 👌 ✅ Our guarantee allows you to make ...

  • Do you offer free shipping?

    Yes we do!  ✈ For every Australian order over $39 For every New Zealand order over NZ$79 For every Singapore order over SG$79 For every Canadian order over CA$79 For every UK order over ÂŁ39 For every EU order over €49 For every US and other International order over US$49 For AU orders under $3...

  • Do you ship to my area and/or PO Boxes?

    If there's a will, there's a way. We ship from NSW, Australia and will make every reasonable attempt to ship to you, wherever in the world you might be. For all international shipping, the cost is born by you, the customer and we make sure that we are passing on only the shipping cost, at a disc...

  • How are your shipping cost determined?

    We aim to soften the cost of shipping where possible and provide free or heavily discounted and fixed rate shipping based on what our shipping provider charges us. Be aware that international packages can be subject to additional duties and customs fees which we haven't accounted for. If you're ...

  • How can I edit my shipping address?

    If you order is shipping to an incorrect address, please urgently email us at hello@bio-first.com and we'll do our best to change the destination before the package ships. We cannot guarantee that we will be able to do this though and you might have to redirect it through the tracking link provid...

  • How is my order shipped?

    We partner with Australia Post  and DHL for all deliveries. The service changes depending on which Postage Option you've chosen. Read our Shipping Policy for more.

  • How will I know my order has shipped?

    At the time of dispatch, we will send you a shipping confirmation email that includes your tracking information.

  • My tracking says that my order was 'delivered' but I never received it. What now?

    Carriers and tracking information isn't always foolproof - it is not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day. We apologise for any trouble this may cause and if your orde...

  • Track my order

    Our Chat AI can send you a tracking link.

  • When can I expect my order to arrive?

    Australia 1-5 days New Zealand 3-15 days  Singapore 6-15 days  USA & Canada 7-20 days  UK 3-20 days  EU 4-20 days  Rest of World 6-20 days *DHL is faster than our  International Express services. *Delivery estimates exclude warehouse processing times (normally 1-2 days). Delivery estimates ar...