Carriers and tracking information isn't always foolproof - it is not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day.
We apologise for any trouble this may cause and if your order still hasn't arrived 48 hours after it was estimated and/or marked delivered there are 2 options available to you:
First, reach out to the carrier and ask for proof of delivery.
Second, email us at hello@bio-first.com and we'll look into it.
Feb 21, 2025